Interoperability data for Republic of Moldova, 2012 Back to country selection

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1. Interoperability as a strategic goal

This qualitative indicator examines whether Interoperability is recognized as a strategic priority, a fact which holds truth if the latter is explicitly mentioned in either one of the national e-Government, Interoperability, local e-Government, Digital Planning, IT or Information Society (etc.) strategies or other strategic framework of the country. In this case it is awarded the value “Yes”; otherwise the value “No”. In case there is no relevant information, the indicator is granted the value “Unknown”. A suitable justification is also provided depending on the case.

1.1. Strategic Priority on Interoperability Not available

The Moldovan Government has not yet realized or claimed the publication of a National Interoperability Strategy. In spite of the non existence of a relative framework or strategy though, interoperability is mentioned, in the National Strategy on Building Information Society – “e-Moldova” as a means for the accomplishment and fulfillment of the overall Strategy [1].
Moreover, according to the UNDP report of the Project Building eGovernance in Moldova-2, the draft government interoperability framework description has served as tool for achieving the results stated in the very same document [2].


This indicator investigates the status of a National Interoperability Strategy. The latter may be absent, and thus “Not planned”, “Planned”, “Under development” or already “Published”. In case no information is available, the National Interoperability Strategy Status is attributed the value “Unknown”.

1.2. National Interoperability Strategy Status Not planned
2. National Interoperability Frameworks

National Interoperability Frameworks prove that a country is interoperability-aware and pose as the cornerstone for the resolution of interoperability issues in the public sector and the provision of one-stop, fully electronic services to businesses and citizens. In this context, this indicator examines the status of a National Interoperability Framework by aggregating information on a series of relevant aspects, namely title, version, release date, focus/scope, audience, status and responsible agency.

2.1. National Interoperability Framework Status


2.1.1. Title Not applicable


2.1.2. Version Not applicable


2.1.3. Release Date Not applicable


2.1.4. Focus / Scope Not applicable


2.1.5. Audience Not applicable


2.1.6. Status Not available

The Interoperability Guide was drafted by UNDP Moldova, eGovernance Project, in 2006. It has been submitted to the Ministry of Information Development. No further steps have been taken for its approval.



2.1.7. Responsible Agency Not applicable

This qualitative metric investigates whether a country’s National Interoperability Framework is harmonized with the European Interoperability Framework (EIF), that has been issued by the IDABC (“Interoperable Delivery of European e-Government Services to Public Administrations, Businesses and Citizens”) initiative, or not.
The indicator is applicable when a country’s NIF has already been published. In case the country’s NIF is in line with the European Interoperability Framework, the indicator is awarded the value ”Yes” ; otherwise the value “No”.  In case there is no relevant information, the indicator is granted the value “Unknown”. A suitable justification is also provided depending on the case.

2.2. Compatibility of National Interoperability Framework with the European Interoperability Framework Not applicable
3. Interoperability Projects and Activities

This indicator brings the evaluation of interoperability efforts down to the practical level and rates the National Interoperability-related Activity of a country by means of the number of relevant projects of national or local scope. These are mainly e-Government projects, where interconnection, integration or interoperability have a central role. Both ongoing and completed projects are taken into consideration. The indicator is measured in a qualitative four level scale including the levels “Non-existent”, “Low/limited”, “Moderate” and “High”. A quite descriptive but non-exhaustive list of national interoperability-related projects is also provided, in order to offer a more clear view on the relevant activities.Values:

  • Non-existent: no projects
  • Low: 1-5 projects
  • Moderate: 6-20 projects
  • High: over 20 projects
3.1. Number of interoperability-related projects of local or national scope Moderate

National-Public Administration Portal: -

E-Government Backbone: -

Research & Education Network: -

Environmental Geoportal: -

Marine Data Management Infrastructure: -

Legislation & e-Justice System: -

e-Health System: -

e-Tax Portal & Infrastructure: -

Other projects:

  • eDeclarations: Electronically reporting via the Internet with digital signature application. (  [1].
  • Quick Declaration: Reporting method using two-dimensional bar codes ( [1].
  • The Possibility of Job Search: Job Search conducted through the portal of the National Employment Agency ( [1].
  • Information on Social Services: An electronic service for access to contributor personal accounts. The project was assisted by the USAID BIZTAR Project ( [1].
  • Registru: The center for National Registries or Registru is responsible for the links between different Ministries. They provide more than 700 services which include ID Cards, Duplication Certificates, driver licenses, registration of legal entities, issuing passport etc. They also hold the database and manage the data of all main registries  ( [1,2].
  • Request for Civil Status Documents: Through this electronic service citizens are able to order copies of the following documents: birth certificate, marriage certificate, divorce certificate, change of surname and or first name certificate and a death certificate. ( [1].
  • On-line Petitions: Receipt and processing of on-line petitions [1].
  • Petitions Management: Electronic management of petitions [1].
  • Document Management: Electronic document management ( [1].
  • Registry of NGOs (RSON): NGO management ( [1].
  • Electronic Licensing Register: the Licensing Chamber of Moldova has published a full register of licenses for all firms, which includes contact information and license expiration dates. The register can be accessed via the Internet or at a touch-screen information kiosk in the customer service area in Chisinau ( [1].
  • Access to the Personal Accounts Project (SI ACCESS SPAS) - the Access to Personal Account Project is being implemented ( [1].
  • Financial Management Information System - This component of the “Management of Public Finances” Project was supported by the World Bank ( [1].
  • Integrated Information System of Accounting for public Authorities - An information system in accordance with Moldovan legislation and the accounting norms that are in force. ( [1].
  • Barcode Product Labelling, which aims at reducing smuggling, tax fraud and illegal production in the medicinal, wine, bottled water and cigarette industries [2].
  • The Integrated Library Information System Project (SIBIMOL): An eService for access to public libraries (online catalogues, search tools and electronic books). Implemented with the support of the Soros Foundation Moldova ( [1].
  • National Digital Library Moldavica: A large project for the digitisation of the Heritage National Library ( [1].
  • Police Statements: An eService for requests and complaints related to the police. ( [1].
  • Tax Cadastre: Implementation of the Information System. ( [1].

This metric captures the degree of a country’s engagement with EU research and development (R&D) activities, and provides therefore an indication of the number of EU-funded interoperability-related projects in which the country participates. Both ongoing and completed research projects are taken into consideration. The same four level qualitative scale is used in this case as well, while an indicative list of EU-funded projects is also included. Values:

  • Non-existent: no projects
  • Low: 1-5 projects
  • Medium: 6-20 projects
  • High: over 20 projects
3.2. Number of EU-funded interoperability-related projects Non-existent
3.2.1. Indicative projects
Not applicable
4. National Interoperability Practices

This metric provides an indication of the number of interoperability cases with a good practice label that have been implemented by a country. These are projects and other activities that have resulted in the development of innovative, flexible and reconfigurable interoperability solutions with an appreciable impact in terms of users’ uptake, a series of articulated benefits (e.g. managerial, financial, cultural etc.), and a number of patterns and components that may be either reused in other activities within the country or in other countries, or that can be exploited for educational and/or benchmarking purposes. Values:

  • Non-existent: no cases
  • Low: 1-5 cases
  • Medium: 6-20 cases
  • High: over 20 cases
4.1. Number of Interoperability Cases with Good Practice Label No cases

In the frame of this indicator, one interoperability case with a good practice label is selected as the most important or indicative one and is described with regard to a series of aspects including title, status, interoperability aspects covered and impact.

4.2. Best Interoperability Practice


4.2.1. Title Not applicable


4.2.2. Description
Not applicable


4.2.3. Status
Not applicable


4.2.4. Indicative interoperability aspects covered
Not applicable

Brief description of benefits, reusable components, patterns and lessons learnt from the particular IOP case.

4.2.5. Impact
Not applicable
5. e-Government Interoperability

This indicator reveals the degree of interoperability that reaches the final recipients of public services, aka citizens and businesses, in terms of fully automated and proactive service delivery. The indicator is based on the “Full Online Availability” benchmark introduced by Capgmenini to assess the 20 basic services (12 services for citizens and 8 services for businesses) against the fourth and fifth stages of the 5-stage maturity model, where stage 4 (transaction) corresponds to full electronic case handling, requiring no other formal procedure from the applicant via “paperwork”, and stage 5 (targetisation) provides an indication of the extent, by which front- and back-offices are integrated, data is reused and services are delivered proactively. The reference year is also provided.

5.1. Interoperability Level of core e-Government services to citizens / businesses 42.5%

The term “Connected Government” is used in the e-Government Survey of the United Nations (2008) within the frame of the Web Measure Index in order to describe the situation in which governments transform themselves into a connected entity that responds to the needs of its citizens by developing an integrated back office infrastructure. In this context, the indicator “Connected Government Status” expresses the percentage of services, which are provided in Stage V “Connected”, based on the information on Service Delivery by Stages 2008, included in the e-Government Survey as well. The reference year is also provided.

5.2. Connected Government Status 2.15%
6. e-Business Interoperability

Focusing on a typical aspect of the enterprise sector’s operation i.e. information sharing, this metric provides an indication of the intra-organizational integration level that characterizes the latter in terms of the percentage of enterprises in which information on sales or on purchases is shared electronically among the different internal functions (e.g. management of inventory levels, accounting, production or services management, distribution management etc.). All enterprises which use a computer with 10 or more persons employed are included (without financial sector). The year of the data is also provided.

6.1. Intra-organizational Integration Level Not available

The cross-organization integration level of the enterprise sector is expressed as the percentage of enterprises that use automated data exchange between their own and other ICT systems outside the enterprise group. All enterprises which use a computer with 10 or more persons employed are included (without financial sector). The year of the data is also provided.

6.2. Cross-organization Integration Level Not available

This indicator goes beyond the aspect of information exchange and investigates the cross-organization application-to-application integration level in the enterprise sector, based on the percentage of enterprises, whose business processes are automatically linked to those of their suppliers and/or customers. All enterprises which use a computer with 10 or more persons employed are included (without financial sector). The year of the data is also provided.

6.3. Cross-organization Application-to-Application Integration Level 4.0%

Considering e-Invoicing as another aspect of e-Business Interoperability, this metric measures the percentage of enterprises that send and/or receive electronic invoices. All enterprises which use a computer with 10 or more persons employed are included (without financial sector). The year of the data is also provided.

6.4. e-Invoicing Status 4.0%

This indicator examines the B2B data standards usage measuring the percentage of companies that use EDI-based, XML-based, propietary or other technical standards. The year of the data is also provided.

6.5. B2B Data Standards Usage
6.5.1. EDI-based standards Not applicable
6.5.2. XML-based standards Not applicable
6.5.3. Proprietary standards Not applicable
6.5.4. other technical standards Not applicable

Interoperability awareness is examined in terms of the percentage of companies saying that interoperability is important for e-business within their sector, between sectors or for producing or providing products and services The year of the data is also provided.

6.6. Interoperability Awareness
6.6.1. Within their sector Not applicable
6.6.2. Between sectors Not applicable
6.6.3. For producing or providing products and services Not applicable